Supersymmetry

Returns

Returns and Exchanges

We want your shopping experience to be straightforward and convenient. If an item is not suitable, you can return or exchange it easily and clearly.

Returns are accepted within 14 days of receiving the item.
Return shipping costs are paid by the buyer (except in cases of defective items).
Refunds are processed within 14 days of collecting the returned item from the parcel locker.

Returned items must be unused, clean, and in their original packaging. All labels, stickers, and boxes must be intact.

Return form: always include a completed form – returns without an enclosed return form will not be processed.
Shipping costs are covered by the buyer, unless the item is defective.
The parcel must be dispatched within 14 days of the date of receipt.

In store – Trakų g. 16, Vilnius.
Via parcel lockers – Omniva, DPD, Venipak, or LP Express.
The return address for all parcel lockers is the same:
Saulės g. 1, Avižieniai 14184.
Details for parcel registration:
Supersymmetry.lt
+370 698 06 504

Download and fill in the return form .
Pack the item securely and enclose the return form.
When registering the parcel, enter the contact details specified in the "Details for parcel registration" section above.
Keep the receipt and tracking number – this serves as proof that the parcel has been sent.

Improperly returned items, items sent to an incorrect address, registered with incorrect contact details, or used items will not be accepted.
If the 14-day return period is exceeded due to such circumstances, the item will not be accepted.
We collect returned parcels from lockers twice a week.
Refunds are processed within 14 working days of collecting the item.
We do not send a separate notification when the returned parcel is received, so we recommend tracking your returned parcel independently.

If the item is not suitable, you can choose an exchange or store credit.

Exchange: contact us, we will check availability and reserve another size, colour, or model. We dispatch the new item once we receive the return.
Store credit: we transfer the return amount to a gift card with no expiry date, valid for use both online and in-store.
Discount: in certain cases, we provide an additional discount as a thank you for loyalty to customers who choose an exchange or credit instead of a refund.

Exchanged items cannot be returned a second time, except in cases of defect.

We operate in accordance with applicable EU consumer protection legislation.
Complaints are handled by the State Consumer Rights Protection Authority (VVTAT), Vilniaus g. 25, Vilnius.
Email: tarnyba@vvtat.lt · Tel. 8 5 262 67 51
Online dispute resolution: ec.europa.eu/odr