Frequently asked questions.

Order confirmations go to the email address entered at checkout. Check your spam folder if it does not arrive. If it is not there, contact info@supersymmetry.lt.

Orders in processing can be amended. Email info@supersymmetry.lt to request changes.

Orders already processed, packed, or dispatched cannot be changed.

Check all details before submitting an order.

Sizes or colours can be exchanged after delivery if needed.

Orders can be cancelled at info@supersymmetry.lt before processing begins.

Orders already processed, packed, or dispatched cannot be cancelled.

Unwanted items can be returned for a refund once delivered.

We apologise if you received a faulty item.

Contact us as soon as possible at info@supersymmetry.lt.

Include your order number and attach a photograph of the defect.

We apologise if you received the wrong item.

Contact us as soon as possible at info@supersymmetry.lt.

Include your order number and attach a photo of the received item.

Delivery fees depend on the chosen shipping option. Available delivery methods for your city appear at checkout.

Delivery uses Venipak, Omniva, and Lithuanian Post services.

Venipak and Omniva deliver orders to your chosen parcel locker.

Lithuanian Post delivers orders to the branch closest to your home.

You will receive an SMS and or email when the parcel is ready. Ensure your email address and phone number are correct in the order.

Estimated standard delivery time is 3–4 working days. Delivery delays may occur during peak periods or unforeseen circumstances.

Lithuanian Post delivery takes up to 4–6 working days.

You will receive dispatch confirmation with a tracking number.

Track your parcel by copying the tracking code and pasting it here:

Venipak: https://venipak.com/lt/

Omniva: https://www.omniva.lt/

Lithuanian Post: https://www.post.lt/

Delivery addresses cannot be changed once an order has been placed.

Returns are accepted within 14 days of receiving your order.

All returned items must remain in their original condition. Items must be unworn, undamaged, and kept in their original packaging. Try shoes on a clean carpeted surface to avoid marking the soles.

Returned items are inspected upon arrival. We cannot accept items showing wear, scuffs, or dirty soles. Items not suitable for restocking will be returned to you. Our team will contact you by email if this happens.

Contact info@supersymmetry.lt to check stock for your preferred replacement item. Available items are reserved until we receive your return.

Omniva address: Saule g. 1, Avizieniai 14184

Venipak address: Saule g. 1, Avizieniai 14184

DPD address: Saule g. 1, Avizieniai 14184

Orders can also be returned to the shop at Traku g. 16, Vilnius.

Complete the return forms for each order. Place them inside the return parcel. Without the return form enclosed, we cannot process the return.

Download the standard merchandise returns form.

Returns are processed within 14 days of receipt at our Vilnius warehouse. You receive an email confirmation once processed. Refunds go to the original payment account.

Payment is available by bank card via Stripe.

Makecommerce checkout is also supported, offering multiple payment options.

If you experience difficulties paying for your order, email info@supersymmetry.lt. We will help you resolve the payment promptly.

If your promotional code does not work, check the following details:

– Only one code applies per order.

– Codes may apply to selected items and usually carry an expiry date.

– Single-use codes are generated automatically and cannot be used twice.

If the code still fails, write to info@supersymmetry.lt.

Taxes are included in all prices. Excluded: United Kingdom, Switzerland, Norway, Ukraine, and Iceland.

Orders to these countries incur duties, local import taxes, and processing fees. These are not included in total order prices. Supersymmetry does not cover these charges. Local customs will contact you with fee details upon parcel arrival.

Product listings include detailed descriptions, materials used, and the country of origin.

For further questions about any item, contact info@supersymmetry.lt.

Shoes fit true to size unless stated otherwise in the description. Smaller fits are noted in product details.

Measurements vary slightly by design and materials.

Faux leather footwear is made in China.

Leather footwear is made in Turkey or Italy.

Clothing and accessories vary by origin, stated in each product description.

Supersymmetry began under another name, Boho Batai, in Vilnius, Lithuania, in 2019. We later rebranded, changing our name to Supersymmetry in January 2021.

Supersymmetry was born and develops in Vilnius, Lithuania.

Supersymmetry started as a family business 4 years ago. Our shared goal remains creating durable, useful, and sought-after footwear.